Getting started
What is FitStream?
FitStream is a wellness supplement brand building a range to support your weight and wellness journey, alongside a balanced diet and active lifestyle. Our range launches soon.
What does it cost to join the list?
Nothing. Joining the list is free, and you can unsubscribe anytime with one click.
How do I contact you?
The quickest way is our WhatsApp group, linked in the header and footer. You can also email us at hello@fitstream.co.za or use our Contact page, and we will get back to you.
Wellness and results
Will supplements help me lose weight?
Supplements are designed to support a healthy lifestyle, not replace one. Weight and wellness results vary from person to person and depend on your diet, activity and individual circumstances. They work best alongside balanced eating and regular movement.
Are these a substitute for a healthy diet?
No. Nothing replaces good food, movement, sleep and recovery. Our supplements are made to support those basics, not stand in for them.
How soon will I see results?
It varies, and anyone promising a guaranteed timeline is not being straight with you. Wellness is a gradual, individual thing.
Safety and quality
Are FitStream supplements safe?
Quality and transparency are central to how we are building the range. As with any supplement, check with your doctor before starting, especially if you are pregnant, nursing, taking medication or managing a health condition.
Where do your ingredients come from?
We are building the range around quality ingredients, made to high quality standards. Every product carries a clear label with full ingredient transparency, and we will share the details for each one at launch.
Can I take these with my medication?
Please speak to your doctor or pharmacist first. Some supplements can interact with medication, and your healthcare professional knows your situation best.
Shipping and delivery
How do I know that my order has been received?
Once your order has successfully been processed by our system, a confirmation email shall be received, containing all order details. If you don’t see this email, please check your spam or junk folders. If an item is temporarily out of stock, fulfillment may be delayed, and you’ll receive a further email with tracking information once your order is packed and ready for shipping. See our Shipping policy for full detail.
Do you deliver outside of South Africa?
Currently, we only ship to addresses within the borders of the Republic of South Africa.
What are the shipping costs within South Africa?
Shipping is a flat rate of R150 nationwide.
When will my delivery arrive?
All orders are shipped via door-to-door courier. Standard delivery is 2-4 business days from the date of payment, and 5-7 business days during the festive period. Deliveries to remote or outlying areas may vary. Please ensure someone is available to receive your order Monday to Friday, 8:00am to 6:00pm.
Privacy
What do you do with my email?
We use it only to send you the updates you signed up for. We never sell your data, and you can unsubscribe anytime. See our Privacy policy.